Akbar Tanjung, Muhamad David Handoko Rivolsyah. THE INFLUENCE OF DIGITALIZATION OF BANKING SERVICES ON OPERATIONAL EFFICIENCY AND CUSTOMER SATISFACTION IN INDONESIA. JIIC. 2024;1(5):1661-1666. Accessed October 28, 2026. https://jicnusantara.com/index.php/jiic/article/view/724