Ramdhan Wirahadi Kusuma and Abdul Khoir, “PENGARUH E-WOM DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN PADA PT. LASTANA EXPRESS INDONESIA LAZADA ELOGISTICS KELAPA DUA TANGERANG”, JIIC, vol. 1, no. 6, pp. 2237–2246, Aug. 2024, Accessed: Oct. 16, 2026. [Online]. Available: https://jicnusantara.com/index.php/jiic/article/view/849