Lingkungan Kerja Fisik dan Nonfisik dalam Mendukung Kenyamanan Karyawan: Studi Kasus pada PT Asuransi Jasa Indonesia
Keywords:
lingkungan kerja fisik, lingkungan kerja nonfisik, kenyamanan karyawanAbstract
Penelitian ini bertujuan menganalisis kondisi lingkungan kerja fisik dan nonfisik serta persepsi kenyamanan karyawan di PT Asuransi Jasa Indonesia Representative Makassar. Penelitian menggunakan pendekatan kualitatif deskriptif dengan rancangan studi kasus pada satu kantor. Informan berjumlah lima orang, terdiri atas satu pimpinan dan empat karyawan, yang dipilih secara purposif. Data dikumpulkan melalui observasi lapangan, wawancara semi-terstruktur, dan dokumentasi terbatas. Data dianalisis secara deskriptif, yaitu dengan merangkum rata-rata skor kuesioner wawancara pada skala 1-5 menurut aspek dan menguraikan jawaban wawancara terbuka. Hasil penelitian menunjukkan bahwa lingkungan kerja nonfisik (3,91), lingkungan kerja fisik (3,87), dan kenyamanan karyawan (3,70) berada pada kategori baik. Komunikasi dengan pimpinan, kerja sama, fasilitas yang memadai, dan kebersihan kantor mendukung kenyamanan karyawan. Skor terendah terdapat pada frekuensi penyampaian kendala (3,25) dan kebisingan (3,60). Pekerjaan yang menumpuk, keramaian saat tamu datang, dan informasi yang kurang jelas mengurangi kenyamanan dan konsentrasi. Hasil ini menggambarkan persepsi informan pada satu kantor dan tidak dimaksudkan untuk digeneralisasi
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